Is your gas agency or delivery person charging you a fee to complete the e-KYC process? If so, this information is for you. Gas connection e-KYC is completely free of charge; therefore, no one is authorized to demand payment for it. Rules have been established to curb such practices. Here is what you should do if someone asks you for money.

**What is the deadline for e-KYC?**
Completing the Aadhaar-based biometric e-KYC has become mandatory for LPG gas customers. The deadline for this process is September 30, 2026. Failure to complete the e-KYC by this date could lead to difficulties in booking gas cylinders. Notably, starting October 1, e-KYC will also be mandatory for subsidized domestic LPG cylinders, not just for regular customers.

**What to do if someone asks for money?**
There have been reports from various locations of people extorting money from customers under the pretext of e-KYC. Oil companies have clarified that this process is entirely free. They have issued the following directives:

*   Do not pay if an agency employee or delivery person asks for money.
*   You can lodge a complaint directly with the respective LPG company's helpline.
*   For assistance or to file a complaint, you can also contact the toll-free number 1800 2333 555.

**How ​​to complete e-KYC from home?**
You can complete the e-KYC process from the comfort of your home. To do so:

*   Open your gas company's official app (e.g., 'IndianOil One' for Indane, 'Hello BPCL' for Bharat Gas, and 'HP Pay' for HP Gas).
*   Log in using your registered mobile number.
*   Select the option for Aadhaar authentication or e-KYC.
*   You can use the 'Aadhaar FaceRD' app for face authentication. Complete the face scan by following the simple instructions displayed on the screen. Your e-KYC will be completed as soon as the verification is successful.

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