ChatGPT Business Profile 2026: OpenAI has introduced Businesses in ChatGPT, a new service that allows eligible companies to claim their business profiles, update important information and understand how their businesses appear in ChatGPT.

Announced on November 10, 2026, the service is available in beta through Business Hub. Businesses can use it to provide accurate company details, connect eligible product feeds and access aggregated insights about customer interest.

However, claiming a business profile and creating a Business Agent are two different features with separate eligibility requirements.

Indian businesses may qualify to claim or manage a profile, but Business Agents are currently limited to eligible e-commerce and online service businesses in the United States.

Quick Answer: ChatGPT Business Profile Eligibility

Eligibility is determined by OpenAI's requirements and the options available in Business Hub.

What Is ChatGPT Business Hub?

Business Hub is OpenAI's interface for businesses to manage their presence in ChatGPT.

It allows eligible companies to claim an existing business profile or create one where supported.

Once the required verification is approved, businesses can manage information such as their website, business description, category, products and policies.

Business Hub also provides insights showing how users discover and interact with a business through ChatGPT.

However, businesses do not receive direct control over ChatGPT's independent recommendations.

How to Claim Your Business on ChatGPT: Step-by-Step Guide

Business owners and authorized representatives can check their eligibility through OpenAI's official business registration page.

Step 1: Open the official website

Visit https://openai.com/business/businesses-in-chatgpt/ and select the option to claim your business.

Step 2: Sign in to ChatGPT

Use the ChatGPT account you intend to associate with the business.

If Business Hub is available in your account, open it from the sidebar.

Step 3: Search for your business

Enter the company's name and review the matching results.

Select the listing that accurately represents your business.

Step 4: Confirm your account

Choose the ChatGPT account that will manage the profile.

You must own the business or have authorization to represent it.

Step 5: Complete business verification

Select one of the verification methods offered for your listing.

Depending on eligibility, these may include a business phone number, official email address, website domain or Shopify store.

Step 6: Submit the claim

Follow the on-screen instructions and submit the verification request.

Step 7: Wait for approval

OpenAI may review the claim and send its decision or request additional information by email.

Step 8: Complete identity verification

After the business claim is approved, complete the required Persona identity verification before publishing profile changes or accessing features that require it.

Approval is not automatic, and the process may differ depending on the business.

What Documents Are Needed for Business Verification?

OpenAI supports different verification methods depending on the business and its available records.

For website verification, businesses may be asked to add a TXT record to their domain's DNS settings.

The verification details should be copied exactly as provided in Business Hub.

Is Persona Verification Mandatory?

OpenAI's setup guidance distinguishes between verifying a business claim and completing identity verification.

After a claim is approved, the authorized representative must complete the required Persona verification to publish changes, access insights or use other eligible business tools.

Depending on the circumstances, this process may request identity documents, business registration information and proof of authority.

A blue verified checkmark is associated with successful completion of the required identity verification.

Simply finding a business listing or submitting a claim does not mean the business is verified.

Can Indian Businesses Claim a ChatGPT Business Profile?

Yes, eligible Indian businesses can explore the profile-claiming process.

OpenAI states that eligible businesses in locations where ChatGPT is available may claim profiles, subject to business type, location, verification support and integrity checks.

However, this does not mean every Indian company, shop or restaurant can immediately create a new listing.

Indian Online Businesses

Eligible online retailers and service businesses may be able to find and claim an existing profile.

Some qualifying businesses may also have an option to add a new profile if no listing is found.

Availability must be confirmed within Business Hub.

Indian Local Shops and Restaurants

The restrictions are more significant for physical businesses.

OpenAI's setup guidance states that local stores and restaurants can currently claim only an existing US listing.

Therefore, an Indian restaurant, retail shop or other local establishment should not assume that it can create a new local business profile through this feature.

Indian E-commerce Businesses and Business Agents

Indian online retailers may qualify for business profile management, but that does not automatically make them eligible for Business Agents.

As of November 15, 2026, Business Agents are available to eligible US e-commerce and online service businesses.

OpenAI has indicated that availability may expand to additional markets and business categories over time.

What If Your Business Does Not Appear in Search?

If Business Hub cannot find your company, check whether the business name was entered correctly.

You can also search using the company's official trading name.

If the platform offers an option to add a business, review the eligibility requirements before proceeding.

However, the ability to create a new listing is not universal.

If the platform does not offer an Add Business option, do not assume that creating another ChatGPT account will remove the eligibility restriction.

If a listing is locked, use the Contact Support option where available.

What Information Can Businesses Update?

After the required approvals, eligible businesses may manage several profile details.

These can include:

• Official business website
• Company description and category
• Business logo and cover image
• Product and service information
• Delivery details
• Return and refund policies
• Other supported business information

OpenAI may review submitted changes before publishing them.

Updates may take time to appear, and ChatGPT can also use information from other sources when answering questions.

Can Online Retailers Upload Products to ChatGPT?

Eligible retailers can connect product feeds to provide information about their products.

A product feed may include product names, descriptions, prices and availability.

OpenAI supports product feed integration through supported methods, including CSV files and Shopify connections.

Shopify merchants can connect their stores through the Shopify admin or Business Hub, where eligible.

However, submitting a product feed does not guarantee that every product will appear in ChatGPT responses.

What Are ChatGPT Business Agents?

Business Agents are AI-powered assistants that allow customers to interact with a business through ChatGPT.

For example, a customer shopping for a laptop could ask a retailer's Business Agent about specifications, warranties, product comparisons and return policies.

Businesses can configure these agents using their product information, policies and instructions.

Eligible businesses can preview and test an agent before publishing it.

Business Agent conversations are clearly distinguished from ChatGPT's independent responses.

Current restriction: Business Agents are presently available to eligible e-commerce and online service businesses in the United States.

Businesses in India should not assume that claiming a profile will automatically unlock this feature.

How Can Businesses Track Their Visibility on ChatGPT?

Business Hub provides aggregated insights about how businesses appear in ChatGPT.

According to OpenAI's documentation, available insights cover activity over the previous 28 days.

These metrics can help companies understand how their information is being discovered.

However, reporting may be incomplete or unavailable when activity is insufficient to meet reporting thresholds.

A blank metric does not necessarily mean the business received no attention.

Can Businesses Read Private ChatGPT Conversations?

No. OpenAI states that businesses receive aggregated insights rather than access to individual users' private prompts or conversations.

Businesses also do not receive users' private Business Agent conversations through these insights.

This distinction allows companies to understand broad engagement patterns without providing access to individual conversation histories.

Will a Verified Business Rank Higher in ChatGPT?

Claiming or verifying a business does not guarantee higher placement, additional recommendations or increased sales.

Verification helps establish that an authorized representative manages the business information.

ChatGPT continues to make independent recommendations and comparisons.

Similarly, connecting a product feed or publishing a Business Agent does not guarantee that a company will appear in every relevant response.

What Should Indian Businesses Do Before Applying?

Indian businesses interested in ChatGPT Business Hub should first prepare accurate company information.

A business with an official website should ensure that its name, contact details, services and policies are consistent across its digital channels.

The person submitting the claim should have access to the company's official email, phone or website domain, depending on the verification method offered.

Before proceeding, confirm that the business category and location are supported.

Businesses should also distinguish between the features available for profile management and those restricted to eligible US businesses.

Conclusion

OpenAI's Businesses in ChatGPT initiative offers eligible companies a new way to manage their business information and understand how users discover them through AI-powered search.

Indian businesses may be eligible to claim profiles and manage company information after verification.

However, not every Indian business can create a new listing, and Business Agents are currently restricted to eligible businesses in the United States.

Companies should begin with the official Businesses in ChatGPT page, check the options available for their business and complete the required verification process.

Editorial Note: Eligibility and verification information has been cross-checked against OpenAI's official documentation available as of November 15, 2026. Availability may change as the beta programme expands.