LPG e-KYC: LPG consumers who have not yet completed their e-KYC (electronic Know Your Customer) process are being urged to do so at the earliest. The verification drive is part of the government's initiative to eliminate fake LPG connections and ensure that cooking gas subsidies reach genuine beneficiaries.

Many consumers have reported difficulties completing the verification due to network issues, biometric failures, and limited support from delivery personnel. However, eligible customers can complete the e-KYC process themselves using their smartphone, without waiting for a gas delivery executive.

Why Is LPG e-KYC Important?

The government has launched Aadhaar-based e-KYC verification to strengthen the LPG distribution system and prevent misuse of domestic gas connections.

According to reports, customers who fail to complete the verification process could face issues such as:

• Suspension of their domestic LPG connection.
• Disruption in LPG subsidy benefits.
• Possible conversion of the connection to a commercial category if verification requirements remain incomplete.

Completing the verification on time can help avoid these issues.

Why Are Many Consumers Facing Problems?

Several users have experienced delays while completing the LPG e-KYC process.

Some of the most commonly reported challenges include:

1. Difficulties for Senior Citizens and Persons with Disabilities

Many elderly and differently-abled consumers find it difficult to visit LPG agencies or stand in long queues for biometric verification.

2. Poor Internet Connectivity

Weak mobile networks in both rural and urban areas often interrupt the verification process. Delayed OTP delivery and unstable internet connections can prevent successful authentication.

3. Limited Agency Staff

Many LPG distributors have limited manpower, making doorstep verification slow or unavailable in several locations.

4. Biometric Authentication Issues

Fingerprint or iris scans sometimes fail because of poor connectivity, server delays, worn fingerprints, or technical glitches during Aadhaar authentication.

5. Lack of Technical Support

Some delivery personnel may not have sufficient training to complete the biometric verification process efficiently, causing additional delays for consumers.

How to Complete LPG e-KYC Using Your Mobile Phone

Consumers can complete the Aadhaar-based face authentication process directly from their smartphone by following these steps:

Step 1: Download the Required Apps

Install:

• The official mobile app of your LPG provider (Indane, Bharat Gas, or HP Gas).
• Aadhaar FaceRD application from the official app store.

Step 2: Log In

Sign in to your LPG company's official app using your registered mobile number.

Step 3: Open the e-KYC Option

Go to your profile or account section and select the option labeled:

• e-KYC, or
• Aadhaar Authentication

Step 4: Complete Face Authentication

The app will redirect you to Aadhaar FaceRD for facial verification.

Scan your face and carefully follow the instructions displayed on the screen until the authentication process is completed.

Step 5: Verification Complete

Once your Aadhaar details are successfully verified, your LPG e-KYC process will be completed.

Alternative Ways to Complete e-KYC

If you are unable to complete the verification using your smartphone, you still have other options:

• Complete biometric verification using the device carried by the LPG delivery executive.
• Visit your nearest LPG distributor or gas agency and complete the Aadhaar authentication process in person.

Tips for a Smooth e-KYC Process

Before starting the verification, make sure that:

• Your Aadhaar is linked with your LPG connection.
• Your registered mobile number is active.
• You have a stable internet connection.
• Your smartphone camera is functioning properly for face authentication.
• The official LPG company app and Aadhaar FaceRD app are updated to the latest version.

Why Completing e-KYC Early Is a Good Idea

Waiting until the last minute may result in delays due to server congestion or heavy verification requests. Completing the process early helps ensure uninterrupted LPG services and avoids inconvenience during future cylinder bookings.

Final Take

The LPG e-KYC drive is aimed at making the domestic cooking gas distribution system more transparent and ensuring that benefits reach eligible consumers. While many users have faced challenges due to connectivity and biometric issues, the process can now be completed independently using a smartphone through Aadhaar-based face authentication.

Consumers who have not yet completed their LPG e-KYC should finish the verification as soon as possible to avoid any disruption in their gas connection or subsidy benefits.